Your Privacy Is Important!
We are committed to protecting your privacy. We use the information we collect about you to process orders and to ensure that we provide you with the best services to suit your needs.
Our Privacy Policy is Simple
We will never disclose, share, sell, or trade any personal or individual information that we collect to third parties other than while completing a transaction that you have requested or in response to an investigation involving legal matters. To protect your information, we use Shopify’s security features on all checkout pages. Shopify uses advanced encryption technology that safeguards your personal information and guarantees your privacy.
What We Collect and Where Do We Collect It?
All users of our site are free to explore most of the site without providing any personally identifiable information to us. In the following instances you will need to provide personally identifiable information:
Placing an order - At that time, users will be asked to provide certain information, such as name, address, e-mail, and, where appropriate, credit card information to make a purchase. All information collected is encrypted.
Contacting us via email - We collect your e-mail address when you contact us by e-mail so that we may respond to your e-mail. We may use this address to occasionally send information regarding sales that we think may be of interest to you. If you decide to be removed from this list, simply send an email to our Customer Service Department with the word 'remove' in the subject line. You will quickly be removed from our email list.
As with most web sites, we monitor how users travel through our site so that we can develop a better understanding of the areas of greatest interest. This helps us produce a more user-friendly site that is better suited to our customer. No personally identifiable information is gathered simply an aggregate of user traffic.
Do We Sell, Trade or Disclose Your Personal Information?
No. We do not disclose, share, sell or trade any personal or individual information that it collects to third parties other than while completing a transaction. For orders that are ‘drop shipped’ for example, we may release your name, address, e-mail address and phone number to one of our suppliers who will be shipping the item directly to you. This information will be kept private by the 'drop shipping' company.
Disclosures Required Under Law
We will disclose personal information or information collected on about your use of the site in response to valid requests by legal authorities or to comply with the legal process.
If you have any questions or comments you would like to share with us please email us at contact@shophahnsponds.com.
Warranty
If you have any questions regarding warranties, please either call or email contact@shophahnsponds.com.
The most important thing you can do for a warranty issue is to contact us immediately. Many problems can be solved through troubleshooting and may save lengthy return and replacement time.
Most non-perishable products come complete with a warranty from the manufacturer and is clearly indicated on the box and product manual. All manufacturers’ warranties are handled through ShopHahnsPonds.com.